1. Information We Collect
When you register or use the u20 platform, we collect several categories of information to keep our services running smoothly and securely.
Account Information
Includes your full name, email address, phone number, date of birth and username provided during registration. This information is used to verify your identity and manage your u20 account.
Payment & Transaction Information
We record financial transaction details including deposit and withdrawal amounts and transaction dates in MYR (RM). Bank account numbers and digital wallet details are not stored in full — only the minimum data required to process each transaction is retained.
Device & Browser Information
We collect technical data including IP address, browser type, operating system, device model and network information. This data helps us detect suspicious activity and ensure the security of your account.
Usage Data
In-platform activity records — such as games accessed, bets placed, login times and page navigation — are collected for service improvement and fraud detection purposes.
2. Purpose of Data Use
All information we collect is used solely for legitimate purposes related to the operation of the u20 platform. Primary purposes include:
- Verifying user identity and processing new account registrations.
- Processing deposits, withdrawals and all financial transactions in MYR.
- Detecting and preventing fraud, money laundering, and unauthorised access.
- Providing effective customer support whenever you reach out to us.
- Sending important notifications related to your account, transactions or policy changes.
- Meeting legal and regulatory compliance requirements applicable in Malaysia.
- Improving the user experience based on aggregated usage patterns.
We do not use your information for third-party marketing without your explicit consent.
3. Cookies & Activity Tracking
The u20 platform uses cookies and similar tracking technologies to enhance site functionality and security. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Session cookies — Required to keep you logged in during an active session. Automatically deleted when the browser is closed.
- Preference cookies — Saves preferences such as language and display settings for a better user experience.
- Security cookies — Helps detect and prevent suspicious activity or unauthorised access attempts.
- Analytics cookies — Used internally to understand platform usage patterns for improvement purposes.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality such as login and transaction processing.
4. Data Storage, Security & Sharing
Data Security
U20 protects all user data with SSL encryption during transmission. Stored data is secured through strict access controls — only authorised staff may access personal user information, and solely for legitimate operational purposes.
Retention Period
Account information is retained for as long as your account remains active, and for a set period after account closure, in accordance with Malaysian legal requirements. Transaction data is kept for as long as necessary to comply with financial and tax regulations.
Third-Party Sharing
U20 does not sell or rent users' personal information to any third party for commercial purposes. Information may be shared only in the following circumstances:
- Approved payment processors to facilitate MYR transactions.
- Government authorities or law enforcement when required under Malaysian law.
- Technical service providers bound by strict confidentiality agreements.
5. User Rights and How to Contact Us
As a u20 user in Malaysia, you have the following rights regarding your personal information:
- Right to Access — You may request a copy of the personal information we hold about you at any time.
- Right to Rectification — If your information is inaccurate or out of date, you may request a correction via your account settings or by contacting our support team.
- Right to Erasure — You may request deletion of your account and personal data, subject to applicable legal retention requirements.
- Right to Object — You may object to the processing of your data for specific purposes by contacting our team.
Changes to This Policy
U20 reserves the right to update this Privacy Policy at any time. The latest version will always be available on this page. Significant changes will be communicated to registered users via email or in-platform notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
For any enquiries regarding this Privacy Policy or to exercise your rights, please contact the u20 team at: [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe.
Still Have Questions?
Check the FAQ section for quick answers, or log in to your account to manage your privacy settings directly.