Our Commitment to Responsible Gaming
U20 is committed to providing a safe and responsible gaming environment for users in Malaysia. We promote mindful gameplay and provide information and tools to help you avoid the risks of addiction and uncontrolled losses.
Signs of At-Risk Behaviour
Being aware of certain warning signs can help you avoid the negative effects of gambling:
- Playing with money you cannot afford to lose.
- Spending more time than planned on games.
- Neglecting social and family responsibilities.
- Drastically increasing your bets to chase losses.
- Feeling stressed, anxious, or depressed related to gaming activity.
Time & Budget Limit Tips
Always set clear limits on the time and money you allocate for gaming. We recommend:
- Setting a daily, weekly, or monthly budget and sticking to it.
- Knowing when to stop, even when you're on a winning streak.
- Do not use gaming as a way to solve financial problems.
- Use the limit-setting tools available on the u20 platform for automatic control.
Self-Control Tools at u20
U20 offers several self-control tools to help you actively manage your gaming habits:
- Deposit Limit: Track and limit the maximum amount you deposit within a set period.
- Break Period / Cooling-Off: Choose how long you'd like to take a break from playing — the platform will block access for that period.
- Self-Exclusion: If needed, you can choose to temporarily or permanently exclude your account to prevent access to online games.
You can activate or adjust these settings directly through your account settings on the u20 platform.
Minor Protection
U20 takes the protection of minors seriously. All users must be at least 18 years of age. We conduct periodic identity checks to ensure compliance. Registration or use of accounts by underage individuals is strictly prohibited and may result in immediate account closure.
Maintaining Life Balance
Remember that gaming is for entertainment. Always prioritise your mental and financial well-being. If you feel it is negatively affecting your life, seek professional help or reach out to responsible gambling support organisations in Malaysia.
U20 is here to help and support you in enjoying entertainment responsibly.